At Tridion we run a fair amount of performance tests on every release.
But it is still very hard to create a dataset that covers most customer scenarios, so you will actually test the right stuff.
In 5.1 SP2 we missed one of those scenarios, causing the performance to suffer from it, without us knowing it. Of course our customers do notice it, so we have to troubleshoot afterwards.
Customer Support made my day today when I received the feedback on a hotfix I created last december:
"This hotfix improved response times unbelievably!"
Lovely. Although there is off course some pride in this, it is amazing that the customer is so pleased to see the performance back to normal. :-)
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